This exchange and refund policy is applicable only for purchases made directly from, The policy does not apply to accessories bought on,. Any exchange or refund has to be initiated and processed as per the policy given below and cannot be made at any of the other flipmart points of sale including flipmart,flipmart Summit or other affiliated stores/ franchisees.

1. An exchange or refund for a product purchased on must be initiated by the customer within 7 days* of receiving the product. For example, if a customer has received the product on 5th march, at any given time of the day, then the exchange/ refund request must be initiated before midnight of 12th march to be accepted by
2. To initiate an exchange or refund, please contact Customer Care at +91-7275440000, Mon-Sat, 9am – 7pm, IST or mail us at Once Customer Care has been informed of the intended exchange or refund, the product must be couriered back in the original packaging as was received by the customer, to 12/1 Chander Nagar Alambagh, Lucknow uttar Pradesh india, along with the return slip duly filled. The return slip is provided with each product purchased on, or can be downloaded from
3. After the Customer Care team confirms the pick-up towards the return, a date will be decided with the customer’s consent, to schedule the pickup. The courier team will make two pick-up attempts only. On failing to handover the package within these two attempts, the customer will have to personally get the return package delivered at our courier partner’s office.
4. A pick-up can only be arranged within city limits. Customers residing outside city limits will have to personally get the return package delivered at our courier partner’s office.
5. The customer must ensure that the return package is placed inside a tamper proof packaging and addressed correctly. The tamper proof packaging will be made available by our courier partner.
6. As specified above, all returns must be shipped via the courier service provided by through the designated courier partner. In this case, the freight charges will be borne
7. For any queries related to exchange or refund of a product purchased on, please contact our helpline at +91-7275440000,  Mon-Sat, 9am – 7pm, IST or drop us a mail at,, reserves the right to modify and/ or change the terms of this policy without any prior notice.

** Orders will be fulfilled as per availability. There will be no returns and exchange applicable on EOSS orders. flipmart reserves the right to cancel orders without prior intimation.essay online