1. To initiate cancellation of a product purchased directly from www.flipmarts.com, the customer must contact our helpline number at +91-7275440000, Mon-Sat, 9am – 7pm, IST or reply on the order confirmation Email received from support email@example.com at the time of purchasing the product.
2. An order can only be cancelled or exchanged before it is shipped by www.flipmarts.com, In this case, upon receiving a cancellation request, www. www.flipmarts.com, will refund the entire amount of the purchase within 7 business days*. The amount will be refunded to the same account from which the payment was originally received. In case of an exchange, any extra difference to be paid will be borne by the customer. The exchange policy does not apply to accessories bought on www.flipmarts.com.
3. If a cancellation request is initiated after the product has been shipped by www.flipmarts.com,, then the customer will have to follow the process as mentioned under the exchange and refund policy, where all the terms and conditions specified therein will be applicable.